Engagement Scope & Master Agreement Structure
These Terms of Service and Master Services Agreement ("Agreement") are entered into between Millennova Solution ("Millennova") and the subscribing healthcare entity, physician group, hospital system, or corporate enterprise ("Client").
Millennova provides specialized revenue cycle management (RCM), medical coding, clearinghouse electronic claim dispatch (ANSI X12 837), remittance reconciliation (ANSI X12 835), Federal No Surprises Act (NSA) Independent Dispute Resolution (IDR) case filing, aged accounts receivable recovery, and clinical systems integration services as stipulated in individual Statements of Work (SOW).
Service Level Agreements (SLAs) & Operational Benchmarks
Millennova guarantees enterprise-grade operational speed, accuracy, and clearinghouse throughput standards:
First-Pass Clean Claim Rate
Clean claim submission across all commercial, Medicare, and Medicaid clearinghouse gateways.
Claim Queue Turnaround
Fully documented encounters submitted prior to 18:00 EST queued to clearinghouses next morning.
Executive Support SLA
Dedicated RCM account manager direct response during standard US business hours.
Client Obligations & Clinical Data Provenance
Client represents that all clinical charts, operative notes, patient demographics, and encounter data provided to Millennova are authentic, medically verified, and legally documented. Millennova coders strictly adhere to Official ICD-10-CM/PCS and CPT Coding Guidelines. Millennova does not upcode, alter clinical diagnoses, or fabricate modifiers.
Compensation, Invoicing & Payment Terms
Service fees are structured as percentage-of-collections, flat-rate monthly retainers, or contingency-based arbitration recoveries as detailed in the applicable SOW. Invoices are issued net-30 days unless otherwise agreed in writing. Past due balances accrue interest at 1.5% per month or the statutory maximum allowed under Texas law.
HIPAA Business Associate Agreement (BAA) Incorporation
The Millennova HIPAA Business Associate Agreement is incorporated by reference into every active service engagement. Both parties agree to maintain comprehensive administrative, physical, and technical safeguards complying with 45 CFR Parts 160 and 164.
Intellectual Property & Algorithmic Tooling
Millennova retains sole and exclusive ownership of all proprietary software, machine learning claim scrubbers, NSA dispute batching algorithms, API connectors, and workflow automation systems utilized in performing the services. Client retains exclusive ownership of all patient and clinical data.
Limitation of Liability & Indemnification
Except for gross negligence, willful misconduct, or breaches of the HIPAA BAA, neither party shall be liable for indirect, consequential, punitive, or exemplary damages. Millennova's aggregate liability under any Statement of Work shall not exceed the total fees paid by Client during the preceding six (6) months.
Term, Termination & Graceful Handoff SLA
Either party may terminate an engagement upon sixty (60) days written notice. In the event of termination, Millennova provides a structured thirty (30) day graceful handoff SLA, completing in-flight claim clearinghouse transmissions, exporting full billing archives, and transitioning clearinghouse SFTP endpoints without business interruption.
Governing Law, Jurisdiction & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising under or in connection with this Agreement shall be resolved exclusively in the state or federal courts located in Travis County, Texas (Austin).
Corporate Legal Notices:
Millennova Solution - Legal Affairs & Compliance Office
5900 Balcones Drive, STE 100, Austin, TX 78731, USA
Email: info@millennovasolution.com